If you have any questions or concerns about your account,
please let us know by filling out the form below.
Please allow up to 24 hours for an email response and 48 hours for a phone response.
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If your question is below, you can read our helpful guides to avoid waiting for a response!
• How do I download the software? Once you sign up and make your account, simply go to the Download Page to get started! Learn more... • Why can't I sign in? When you created your account, you chose a SkyVault360 username. Use that username, not your personal email, to sign in. Learn more... • Why is my backup taking so long? Your first backup will take the longest, since everything is being backed up at once! Future backups are much shorter. Learn more... • How do I select which folders will be backed up? You can pick which folders you back up by going to Settings and choosing Backup Selection. Learn more... • How do I Restore my data if my computer crashes? If your computer crashes, you'll simply download the program again and use the restore feature. Learn more... • Why isn't my operating system supported? We support Windows Vista, XP, 7, 8, and 10, and Mac 10.6.8, 10.7, and all later versions. Learn more... |