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FREQUENTLY ASKED QUESTIONS Welcome to SkyVault360! Getting your computer set up couldn't be simpler, and once your first backup is complete, all of your files will be backed up continuously and automatically to the cloud without any further action by you! To see the answers to some of our most commonly asked questions, take a look through the below: Using Your Backup Software
User Guide - Online Portal User Guide - PC Software User Guide - Mac Software LiveDrive Backup is a very simple and powerful online backup solution. You choose which folders you want to backup, and LiveDrive Backup will upload your files and protect the contents of those folders - it keeps a mirrored copy of your files securely online so that you can retrieve them at any time if they are lost or damaged. Files that are selected for backup are stored securely with LiveDrive and can be accessed and restored through the web portal or restored using our Restore Software. As LiveDrive Backup just makes a copy of the selected files from your machine to the cloud there is no additional space used on your hard drive. The Desktop Software installer will take you step by step through setting up your backups - it's so easy to configure...just follow the on-screen instructions. LiveDrive keeps up to 30 versions of files uploaded to the servers so you can revert to a previous version if you made an incorrect change to a file and saved over the original. Livedrive also keeps any deleted files for 30 days to allow for recovery in the case of accidental deletion. First Backup
Configure Backup for PC (Windows) 1. Once Livedrive is installed, click on the Livedrive icon on your toolbar located near the date and time 2. Click on Manage Backups 3. Expand your C:/ drive 4. Expand your Users folder 5. Expand your username folder 6. Select the data folders you wish to backup 7. Click OK Please note: LiveDrive only stores data folders only (documents, music, videos, pictures). We do not backup entire hard drives. That's it! You have just created your first backup! After the initial backup is complete you can always modify the backup selection later on. Configure Backup on Mac OS
1. Once LiveDrive is installed, click on the LiveDrive icon on your toolbar located near the date and time 2. Click on Manage Backups 3. Click on your username in the left hand column 4. Expand your username folder in the right hand column 5. Select the data folders you wish to backup 6. Click Apply Please note: LiveDrive only stores data folders (documents, music, videos, pictures). We do not backup or store backups of entire hard drives, system files or folders, applications, etc. That's it! You have just created your first backup! After the initial backup is complete you can always modify the backup selection later on. Restore Your Files
With LiveDrive, you can retrieve your cloud data and stop LiveDrive from connecting to that computer. Simply follow these steps: For Backup: Click on Account Settings and select on Software Download and click on the Restore Client Once installed and the installation process is complete, use the restore client on your portal to restore your files. Alternatively you can download individual files from your web portal. For Briefcase: Click on the Briefcase tab, select the file(s), right click the icon and select Download. Alternatively you can install LiveDrive onto a new computer, and all files within the Briefcase will be downloaded. |