Frequently Asked Questions

Simple. Sign up for a free trial, you’ll be prompted to download the program, called “Livedrive”, and follow the installation instructions. Use your email address and password you created when you signed up and the backup program will automatically begin backing up your desktop folders.

Yes, our backup software uses Advanced Encryption Standard (AES), an industry-standard cipher used to encrypt data to keep it private. The US government and military use this type of cipher to keep classified data secure.

Once started, the Livedrive will automatically identify the most common folders on your Hard Drive such as Desktop, Documents, Photos, Videos, and Music. Have extra folders you want to add? No problem, there is a feature where you can also add additional folders.

Livedrive is intended to backup folders and files. It will back up documents, photos, videos, and music files. It is not intended to back up applications or system files.

In the backup window control center, you will find a word that says “Web.” Click on it. It will take you to a webpage called “Devices.” You will see a computer screen with a yellow button that says “View Files.” After you click on the button, you can view the folders backed up. Click on any folder to see the contents. To go back to the previous page, click the button “Up a Level.”

It really depends on how much space you are backing up and how many files you have. Think of the back up much like line up at a movie theatre. Each person has to go through the same process of asking for their order, making a payment, and getting issued a receipt. Each file has to go through a similar process of getting scanned, uploaded to the backup cloud, and being marked as complete.

No, if your computer is turn off or asleep, Livedrive will be paused. As long as your computer is on and you are logged in to your Livedrive account, Livedrive will continue to back up your files and folders.